Frequently Asked Questions

To register a complaint with our Client Service Cell, you have three options: Website Chat, Call – 0806 9191 910 or Email – clientservicecell@vatikagroup.com

You can view all the current job openings by visiting the ‘Careers’ section on the Enviro App and apply accordingly.

You can download ‘Enviro India’ App from Playstore or App Store. You can also scan the QR code or get a direct link to download the App on your phone by filling the required details in the Download App section on the Home Page.

On the Home Page, Tap on LOGIN/REGISTER. Then tap on New User? Register now. If you are a resident, then select Residential and if you are a Commercial Client, then select Commercial Client. It will direct you to the Registration Form. Fill the required details and submit. Please note that the User ID will be your meter ID and you can set your own password.

Select ‘Manage your Meter’ option from the Home Page. Select the desired payment option to recharge your meter. Fill the required details and complete the payment process. You can pay using Debit Card/ Credit Card/Net Banking/e-wallet.

The payment process for meter recharge is fully automated and does not require manual intervention. The successful payment is immediately updated in the meter balance but sometime due to connectivity issue or any interruption from user during the process of online payment, the process breaks and transaction does not get through. In such a case if the payment has been debited from the client's end and is not reflecting in the meter then client should wait for three days as failed payment gets refunded to the client's account within that rime. If the client doesn’t get the refund amount in three days, then he/she may lodge a complaint with the Client Service Cell.

On the Home Page, select ‘Manage Your Meter’ and then tap on ‘Track your Meter’.

Yes, certainly. The option "Transaction History" under the tab ‘Manage Your Meter’ provides you the detail of the complete payment done till date. If needed, you can export this data on Excel too. Please note the payments done through cheque or cash at Accounts desk in the Town Square are not reflected in Transactions History.

Click on ‘Forgot Password’ on the Login Page. Enter your User ID and a new password will be sent to your registered mobile number.

On the Home Page, tap on ‘Service Request’. Select ‘New Request’. Fill the required details and tap on ‘Submit’. You will receive a confirmation SMS within 5 minutes if the request is registered between 8 AM to 7 PM, else you will receive the confirmation the next day.

You can check last six-month bills online. On the Home Page, tap on ‘Manage your Meter’. Then, tap on ‘Track your Meter' and select 'My Bill' to view your bills.

We do not give two login credentials for one property. You can contact the property-owner to access the online facilities.

We have almost all the banks listed on our portal for Net Banking payment. However, if any bank is not showing there, you can go ahead and make payment through Debit Card.

You can go to the Accounts desk at Town Square and make payment through cheque or cash. You can also drop your cheque in the drop box located near the entrance of theFacility Office at Town square.

A platform fee of Rs 10.00 (including GST) is added to each meter recharge. This fee helps the platform cover the expense of running the website & App, keeping it secure and providing customer support.