Key Performance Indicators in Facility Management

Key performance indicators (KPIs) are metrics that help facilities managers to recognize the opportunities and threats for the growth of the business. This would help the facility manager to review the overall performance of the team and to rectify the errors that are acting as obstacles for further expansion.

Let us have a look at some of these KPIs:

Response Time Management
All the delayed or postponed tasks should be backlogged in the computerised maintenance management system for future. It is important for the manager to compute accumulation of such tasks in number of hours to compare the performance of different of crews having different number of technicians.

Developing a Proactive Approach
PM program analyze how the department is developing the proactive approach. An effective preventive maintenance program should produce results that help in supervision of assets and timely inspection of critical equipment by technical resources.

Allocation of Resources
This indicator examines various kind of work request that occupy resources of the maintenance department. A manager should prepare weekly and monthly reports to show what percent of assets and equipment are being used by resources in the department. This would help facility management to map the areas where changes are needed.

Client-centric Approach
It is a customer-centric indicator that measures the capacity to schedule and finish tasks for customers/ clientele. It is a customer-centric indicator that measures the capacity to schedule and finish tasks for customers/ clientele. It is necessary that technicians are completing their tasks on the same day that was promised to the customers. It is an effective way to determine the performance of the team.

There are several facility management company in Gurgaon, Noida, Delhi and other developed cities of India that are following these indicators to make their strategies in line with the goals they want to achieve.